Personal and sensitive Information
CSWA collects personal and sensitive information and undertakes to hold it in a secure manner. In addition to the Privacy Principles, CSWA also adheres to the Psychologists and Counsellors Federation of Australia (PACFA) Guidelines for Clinical Records. Further information on these guidelines is available on the website of PACFA Guidelines for Clinical Records
This information has been collected directly from correspondence, phone calls and e-mails, intake interviews and clinical sessions. CSWA collects, uses and holds only information relevant to the conduct of its business as a counselling service. CSWA will only use your personal information for the purpose for which it is collected.
CSWA undertakes to maintain a high quality of data on record and to update that information as appropriate to the function it serves. Additional personal information will only be collected if necessary to maintaining a high standard of service to you the client. Additional sensitive information as defined in the Act, will only be collected with the consent of individuals involved and in accordance with the Act.
The information will only be used within CSWA for the purpose for which it was collected and in accordance with the Act. CSWA will not disclose to a third party, any personal or sensitive information without written consent of the individual concerned. However there are some specific exceptions where your information may be used or disclosed including circumstances as outlined in the Privacy Act 1988 where the information is required by law. Apart from these exceptions, your information will not be used or disclosed for any other purpose without your express consent.
The entire process of collection, storage, transfer and use of personal information will be undertaken in a secure manner such that it fully protects all personal and sensitive information. On the cessation of connection with CSWA, the personal information will be held securely for as long as it is prudent and disposed of appropriately when the information is no longer necessary for the purposes for which it was collected and in a manner specified by the Act.
Access and Correction
Individuals are entitled to access their own personal and sensitive information held by CSWA. Individuals are also entitled to change incorrect or out of date information. The request for access to personal information must be made in writing and the request will be processed in accordance with the Act.
Where lawful and practical, CSWA will offer the option for anonymity when providing personal information in the process of managing CSWA’s business.
CSWA will not use identifiers assigned by government bodies and agencies.